Logistics Company

Company growth plans challenged by highly manual, inefficient operations

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Improved customer service and operational expenses by digitally enabling manual logistics operations

Challenges

  • Highly manual, paper based, duplicative operational process 
  • Quality and safety issues leading to increased costs and risk
  • Customers and vendor partners frustrated and unhappy

Solutions

  • Digitized operations processes with cloud platform solution
  • Redesigned operations to optimize field user experiences leveraging design thinking and organization change management

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